Your organization brings the work
Policies, patient-facing materials, surveys, programs, research questions, quality improvement priorities, and planning decisions where lived experience should shape the outcome.
Hosted Patient Family Advisory Councils
Build patient and family partnership into your work without building all the infrastructure behind it.
MoMMAs Voices Hosted PFACs give organizations a supported way to bring lived experience into the decisions that affect patients and families.
MoMMAs Voices manages the infrastructure behind meaningful patient and family partnership, so your organization can focus on what that partnership is there to accomplish: Listen. Partner. Improve.
Request Implementation Support
Hosted PFAC partnerships are custom scoped and available through annual or multi-year contracts.
Already have access to a MoMMAs Voices Hosted PFAC? If you are looking to bring eligible work to your council, use the Hosted PFAC access pathway.
Access Your Hosted PFAC
Start here
A MoMMAs Voices Hosted PFAC gives your organization access to prepared, compensated Patient Family Partners while we manage the infrastructure that makes meaningful participation possible.
MoMMAs Voices manages the partnership
We find and prepare Patient Family Partners, handle compensation and coordination, and facilitate the exchange between them and your team.
Perspective comes back to your team
We collect and organize what the council shares, then return it in a form your organization can use.
The reality inside organizations
The barrier is rarely commitment. It is capacity, complexity, and sustainability.
Finding the right people
Recruiting and matching Patient Family Partners whose lived experience is relevant to the work.
Preparing and supporting them
Helping Patient Family Partners understand their role, contribute confidently, and continue developing over time.
Managing the logistics
Handling communication, scheduling, coordination, compensation, requests, and the operational details that keep participation moving.
Making the insight useful
Facilitating conversations, collecting what is heard, identifying themes, and returning useful insight to the organization.
The distinction that matters
It is created by everything around that meeting.
- Recruit
- Prepare
- Compensate
- Coordinate
- Facilitate
- Support
- Collect
- Report
- Develop
- Sustain
A Hosted PFAC brings that infrastructure together through one managed partnership.
What is included
Four areas of infrastructure, delivered through one partnership.
Find and prepare
What we handle
MoMMAs Voices identifies Patient Family Partners whose lived experience is relevant to your population, condition, project, geography, or initiative, and prepares them for the role before they enter your conversations.
Why it matters
Relevance and readiness shape everything that follows. Thoughtful matching keeps feedback specific to your work. Preparation supports the Patient Family Partner and supports the quality of what your team hears.
Coordinate and facilitate
What we handle
Scheduling, communication, request management, meeting coordination, logistics, and follow-up. MoMMAs Voices serves as the liaison between your organization and Patient Family Partners, and facilitates the process between you.
Why it matters
This is the operational layer that runs continuously between meetings. It has to keep moving whether or not anyone inside your organization has capacity for it that week.
Compensate and support
What we handle
MoMMAs Voices manages compensation for Patient Family Partners, along with ongoing support, continued training, development, and the relationships that keep partners connected to the work.
Why it matters
Lived experience, time, preparation, and participation have value, and compensation recognizes that. Ongoing development means MoMMAs Voices is building more prepared Patient Family Partners over time, rather than onboarding people once.
Collect and report
What we handle
Structured collection of what the council shares, documentation, synthesis of themes and recommendations, and reporting back to your organization.
Why it matters
MoMMAs Voices does more than facilitate conversations. Your team receives organized patient and family perspective that can inform the work moving forward.
Together, these functions create the continuity that turns individual moments of patient input into sustainable patient and family partnership.
The organizational question
Some organizations build this internally and build it well. The question is whether your organization wants to create and sustain all of the required infrastructure internally, or access it through a managed partnership.
Building it internally can require
- Dedicated staff capacity
- Recruitment, screening, and matching
- Partner onboarding and ongoing training
- Compensation policy and administration
- Scheduling, communication, and coordination
- Facilitation expertise
- Engagement and retention over time
- Data collection, synthesis, and reporting
- Program management and continuity
A Hosted PFAC gives you
- One managed partnership instead of a new internal function
- Recruitment and preparation managed by MoMMAs Voices
- Compensation handled through the contract
- Facilitation by an experienced partner organization
- Organized patient and family perspective returned to your team
- Continuity through staff changes and shifting priorities
What stays with your organization
- A clear pathway for PFAC perspective to reach the people making decisions
- A point of contact for the partnership
- The questions you want answered and the context the council needs
Your organization owns its decisions and its implementation. MoMMAs Voices manages the lived-experience partnership infrastructure behind them.
Where this fits
Hosted PFACs can support health systems, research initiatives, government and state-level programs, foundations, maternal health organizations, healthcare networks, and condition-specific projects. The model adapts to the initiative and to the structure behind it.
Already in practice
MoMMAs Voices currently facilitates four Hosted PFACs, supporting Hosted PFAC and Patient Family Partner infrastructure across federally supported projects, state-level initiatives, research, foundation-supported work, maternal health organizations, and condition-specific programs.
4
Hosted PFACs currently facilitated
Hosted PFAC specific
400+
Certified Patient Family Partners
Broader MoMMAs Voices community
46
States represented
Broader MoMMAs Voices community
The partner and state figures describe the broader MoMMAs Voices community. They do not describe Hosted PFAC participation or Hosted PFAC geography.
Investment
Hosted PFAC partnerships are custom scoped. Annual and multi-year contracts are available.
Scope depends on what your organization needs. Factors such as engagement frequency, the range of work the council reviews, reporting needs, and the level of support required can all affect it.
MoMMAs Voices builds the scope with you after an initial conversation. You see it in a proposal before anything is committed.
What happens next
Four steps, beginning with a conversation about what you are trying to build.
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Request Implementation Support
Tell us what you are trying to build or support.
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Discovery Conversation
We learn about your organization, goals, population, existing infrastructure, and needs.
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Custom Scope and Proposal
MoMMAs Voices develops a recommended partnership structure, scope, timeline, and investment.
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Begin the Partnership
Once approved and contracted, implementation begins.
Bring lived experience into the work
MoMMAs Voices can build and manage the partnership behind meaningful patient and family influence, so your team can focus on listening, partnering and improving.
Listen. Partner. Improve.
Request Implementation Support
Custom annual and multi-year Hosted PFAC partnerships available.
Funding disclosure
The Substance Use Disorder Hosted Patient Family Advisory Council is supported by the Centers for Disease Control and Prevention of the U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $1,070,000 with 100 percent funded by CDC/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by CDC/HHS, or the U.S. Government.
The Perinatal Improvement Collaborative Hosted Patient Family Advisory Council is supported by the Office on Women's Health of the U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $500,000 with 100 percent funded by OWH/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by OWH/HHS, or the U.S. Government.